Gartner Research

Healthcare Provider CIOs Need to Rally Their Enterprise Architects Around Citizen-Centric Care Delivery

Published: 07 February 2017

ID: G00324704

Analyst(s): Mike Jones


Governments globally are initiating care reform to address spiraling costs, improve outcomes and enhance the consumer experience. Healthcare provider CIOs must increase the business contribution by creating a citizen-centered business architecture, which requires increased focus on EA in healthcare.

Table Of Contents


  • Recommendations
    • Redefine the Portfolio of HDO Capabilities by Using a Digital Business Platform to Frame the New Business Architecture
    • Develop a Roadmap for a Citizen-Centric Integrated Model of Care by Prioritizing According to Time to Value, Complexity and Degree of Culture Change
    • Help the HDO See the Business Value in New Citizen-Centered Capabilities by Putting Internal Politics Aside and Collaborating With CIO Colleagues on Your Collective Digital Leadership Challenges

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