Gartner Research

Business-to-Employee: The Road Map to Strategy

Published: 07 June 2002

ID: G00107350

Analyst(s): Tom Berg, Kathy Harris


Business-to-employee represents a disciplined and comprehensive approach to delivering Web-supported tools and enabling services to employees. An increasing number of enterprises are implementing business-to-employee and consider it to be a business imperative.

Table Of Contents
  • Management Summary
  • Introduction
    • HCM, B2E and ERM — What Is What?
    • B2E Drivers
  • The Changing Needs of Workers and the Workplace
    • The Challenges for Workforce and Workplace Technology
    • Enterprise Disciplines: The Threads that Link the Workplace
  • A Road Map for Defining a B2E Strategy
    • The Enabling Services of B2E
    • B2E Operating Principles
    • Applying Priorities and Scoping the B2E Initiative
  • Value on Investment and the Value Proposition for B2E
  • B2E Case Studies
    • Ford Motor Company
    • Hewlett-Packard
  • Conclusion: Critical Success Factors in B2E Strategic Planning
  • Acronym Key

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