Gartner Research

Healthcare Payer CIOs Must Start Streamlining IT-Enabled Relationships With Providers

Published: 08 February 2017

ID: G00323861

Analyst(s): Bryan Cole


Eliminating rework, friction and errors from payer-provider relationships will deliver clear operational effectiveness gains and cost savings. CIOs should start today with investments in provider/partner alignment to capture those significant returns.

Table Of Contents



  • IT Relationships Build Business Success
  • Manage Relationships to Yield Specific Outcomes
  • Focus on Payer Provider Relationships First
  • Recommendations
    • Stage 1 — Initial Overtures Focused on Tactical Repairs
    • Stage 2 — Expanded Trust Through Cooperative Projects
    • Stage 3 — Transformed Health-Value Delivery Through Collaborative Programs

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