Gartner Research

Digital Disruptions in the Unified Communications and Collaboration Market, 2017

Published: 09 February 2017

ID: G00323115

Analyst(s): Bern Elliot


Understanding the digital disruptions taking place in the UCC market will be critical to successful planning. This research will assist application leaders responsible for UCC to be aware of the leading disruptions and how they will influence and be integrated into their strategy and roadmap.

Table Of Contents


  • cPaaS and Native Cloud Communications
    • Why Disruptive?
  • Work Stream Collaboration
    • Why Disruptive?
  • Consumer Social Networks.
    • Why Disruptive?
  • Disruption Type Descriptions
    • Benefit to Enterprise
    • Why Disruptive?
  • Current Maturity and Potential Disruption to Existing Providers
    • Current Maturity of Disruption
    • Potential Disruption to Existing Providers

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