To grow a BPO business in Japan, it's essential to target markets and prospects appropriately, and make value propositions carefully. This research will help technology business unit leaders of foreign-based new BPO entrants overcome key challenges.
- Target Processes Lacking Workers or/and Expertise, Especially When Selling to First-Time BPO Buyers
- Support Clients to Reskill or Reallocate Their Employees When Offering Services to Compensate for Shortage of Workers
- Target Prospects That Plan to Implement New IT Systems for Globalization or Digital Business, and Propose Your Service to Compensate for the Shortage of Expertise
- Ensure You Are Selling to Enterprises With the Ability to Execute a BPO Initiative
- Target Buyers Open to Switching Providers, and Highlight Your Service Superiority
- Prepare Sufficient Resources for the Due Diligence Phase
- Prepare for Site Workers' Resistance, Especially When Expanding the Scope of Service Offerings or Further Standardizing Business Processes
- Take Advantage of RPA, Artificial Intelligence and BPaaS
- Avoid Expanding Your Customers in Labor-Intensive Areas
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