Gartner Research

IT Workforce Transformation Is the Next 'Wicked Problem' for CIOs

Published: 15 February 2017

ID: G00323722

Analyst(s): Diane Morello


CIOs say they are committed to transforming the IT workforce, but the scope of the challenge daunts many of them. CIOs need a different approach — one that takes into account the human and behavioral complexity underpinning the challenge. "Wicked problem" thinking accepts the challenge.

Table Of Contents


  • Introduction
  • IT Workforce Transformation Crystallizes as a Wicked Problem
    • A Framework Outlines Types of Wicked Problems
  • The Work of Wicked Problem Solving
    • Step 1. Elevate IT workforce transformation to the status of a wicked problem
    • Step 2. Identify, engage and convene pivotal stakeholders
    • Step 3. Open discussion for stakeholders' perspectives, priorities and points
    • Step 4. Map out scenarios for IT workforce transformation
    • Step 5. Identify linkages and interdependencies across desired outcomes
    • Step 6. Use vision, mission and values as orientation points
    • Step 7. Take actions that increase feedback, dialogue and understanding
  • Recapping the Lessons Learned
  • Case in Point: Resolving an IT Workforce Wicked Problem

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