Gartner Research

Critical Capabilities for Managed Mobile Services, Europe

Published: 13 February 2017

ID: G00310425

Analyst(s): Leif-Olof Wallin , Katja Ruud


Mobile device outsourcing is expected to increase from $4.4 billion in 2016 to $7.2 billion in 2020, which represents a 64% growth. Management of the mobile estate in-house will require infrastructure and operations leaders to evaluate a wide variety of providers in support of procurement processes.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Fujitsu
    • Hewlett Packard Enterprise — Enterprise Services
    • IBM Global Services
    • Orange
    • Tangoe
    • Telefonica
    • Vodafone
    • Vox Mobile-GEMA
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Sourcing and Logistics Management
    • Mobile Service Management
    • Device and System Management
    • App and Collaboration Management
    • Security and Content Management
    • Program and Financial Management
  • Use Cases
    • Secure Access to Information
    • Resource and Cost Visibility and Control
    • Mobility Outsourcing
    • Business Extension and Transformation
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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