Gartner Research

Creating and Monitoring Metrics, Dashboards and Scorecards Primer for 2017

Published: 13 February 2017

ID: G00318145

Analyst(s): Sanil Solanki


CIOs should connect IT metrics to business outcomes to facilitate communication with strategic stakeholders and support business decisions. Selection of the right metrics is critical to organizational success, and visualization of these metrics can improve IT performance and alignment to priorities.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How do I and my organization respond effectively to new business mandates to accelerate IT performance management maturity or to create a metrics-driven culture?
    • How do I select the right metrics to monitor that will not overpromise on my contribution or responsibility to business outcomes?
    • How do I decide what metrics should be included in scorecards and dashboards, so that I focus only on the metrics that matter?
    • How do I drive a role-based performance management approach within my organization and with business stakeholders?
    • What are the key cost and service metrics in the application, infrastructure, security and outsourcing areas that I should monitor to reach goals for efficiency and effectiveness?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.