Gartner Research

Creating and Monitoring Metrics, Dashboards and Scorecards Primer for 2017

Published: 13 February 2017

ID: G00318145

Analyst(s): Sanil Solanki

Summary

CIOs should connect IT metrics to business outcomes to facilitate communication with strategic stakeholders and support business decisions. Selection of the right metrics is critical to organizational success, and visualization of these metrics can improve IT performance and alignment to priorities.

Table Of Contents

Scope

Analysis

  • Top Challenges and How Gartner Can Help
    • How do I and my organization respond effectively to new business mandates to accelerate IT performance management maturity or to create a metrics-driven culture?
    • How do I select the right metrics to monitor that will not overpromise on my contribution or responsibility to business outcomes?
    • How do I decide what metrics should be included in scorecards and dashboards, so that I focus only on the metrics that matter?
    • How do I drive a role-based performance management approach within my organization and with business stakeholders?
    • What are the key cost and service metrics in the application, infrastructure, security and outsourcing areas that I should monitor to reach goals for efficiency and effectiveness?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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