Sourcing and vendor management leaders focused on negotiating Oracle Cloud service agreements are often unaware of the full extent of their complexity and risks. Failure to identify and effectively negotiate the key terms of these agreements will have long-term negative effects and costs.
- Early Within the Process of Requests for Proposals and Requests for Information (RFx), Require All Contractual Documentation, Especially a Sample Order Form
- Negotiate Price Protection for Additional Quantities, Service-Level Objectives (SLOs) With Termination for Chronic or Consistent Failures and Tiered Penalties, Payment Holidays and the Ability to Assign Subscriptions Should a Qualifying Event Be Triggered
- Negotiate 2%-to-5% Renewal Price Caps to Be Applied
per Renewal Term, Which Should Equal the Initial Term
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