Gartner Research

Survey Analysis: Seventy-Five Percent of Financial Services Firms Struggle to Turn Innovation Into Pervasive Change to Outperform Their Peers

Published: 13 February 2017

ID: G00322232

Analyst(s): Juergen Weiss , David Furlonger


Business leaders and CIOs in the financial services industry have invested in innovation capabilities progressively over the last five years. Yet as our survey reveals, many firms remain reactive when delivering a digital banking/insurance experience and have only basic innovation capabilities.

Table Of Contents

Survey Objective

Data Insights

  • Finding 1: More Than 75% of the Industry Struggles With Achieving Levels of Innovation Maturity That Would Generate Pervasive and Sustainable Enterprise Performance
  • Finding 2: Two Firms Stood Out From Their Peers and Were Mentioned Significantly More Often as Innovation Pioneers From a List of 38 Named Institutions Across the Insurance and Financial Services Industry
  • Finding 3: Firms With High Innovation Management Maturity Focus Less on Pure Financial KPIs Than on Other Metrics
  • Methodology
  • Appendix

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