Gartner Research

Healthcare Provider CIOs Must Take These Three Steps to Address EHR Usability

Published: 14 February 2017

ID: G00316892

Analyst(s): Thomas J. Handler, M.D.


There is no shortage of complaints regarding the usability of EHRs, and yet few healthcare provider CIOs have implemented a formal strategy or process for evaluation and remediation. As a result, clinician acceptance and EHR benefits realization continue to suffer.

Table Of Contents


  • Take More Responsibility for EHR Usability by Developing a Formal Process to Evaluate and Measure User Experience Against Specific Usability Principles and Goals
  • Regularly Audit EHR Clinical Usability by Conducting Surveys, Directly Observing Its Use and Evaluating Training in Order to Prioritize Remediation Efforts
  • Examine and Deploy New Technology to Enable Improved EHR Usability by Evaluating Its Readiness and Piloting to Ensure That It Delivers on Its Promise


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