Gartner Research

Computacenter: From Hardware Reseller to IT Service Provider

Published: 18 June 2002

ID: G00107409

Analyst(s): Dean Blackmore


Computacenter is a leading European IT product support service provider. Its hardware reseller background means the major share of its services revenue comes from hardware maintenance and support.

Table Of Contents
  • Computacenter's Background
  • Products Dominate Revenue Mix
  • Financial Analysis
  • Hardware Reseller Heritage Hinders Market Perception of Services
  • Using Products to Sell Services
  • Service Delivery
  • Refocusing the Sales Force on Services
  • Gartner Dataquest Perspective

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