Gartner Research

How to Organize and Govern Your Supply Chain Metrics Initiative

Published: 15 February 2017

ID: G00320352

Analyst(s): Debra Hofman, Ken Chadwick , Pam Fitzpatrick


Companies often struggle to identify a standard set of supply chain metrics for global performance visibility, while accommodating local differences. Supply chain leaders responsible for performance management should follow this guidance to organize and govern their metrics' initiatives.

Table Of Contents
  • Key Challenges



  • Engage a Team to Identify and Adapt Metrics
  • Set Up Policies, Parameters and Clear Accountabilities
    • Defining Decision Rights and Parameters
    • Defining Standardized Global Versus Customized Local Metrics
    • Defining the Rules for Adapting Metrics
  • Identify the Stakeholders and Processes for Ongoing Metrics and Performance Data Use
  • Manage the Change Through the Transition

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