Gartner Research

Market Guide for Communications Platform as a Service

Published: 16 February 2017

ID: G00278398

Analyst(s): Bern Elliot , Drew Kraus , Daniel O'Connell

Summary

Enterprises can achieve competitive advantages integrating business processes with communications. Enterprise architecture and technology innovation leaders are leveraging the cPaaS approach to offer functionality such as SMS, chat, voice, speech recognition, two-factor authentication and video.

Table Of Contents

Market Definition

Market Direction

Market Analysis

Representative Vendors

Market Recommendations

Gartner Recommended Reading

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