Gartner Research

Four Use Cases for Chatbots in the Enterprise Now

Published: 16 February 2017

ID: G00316146

Analyst(s): Van Baker , Magnus Revang

Summary

Bots are rapidly entering the market and capturing industry hype, but how much do chatbots matter in the enterprise? Application leaders need to include bots in their mobile app strategies to get ahead of this trend or it will disrupt patterns of employee interaction with no enterprise involvement.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Chatbots are entering the market rapidly and have broad appeal for users due to efficiency and ease of interaction
  • The availability of multiple open-source bot frameworks will lead to a proliferation of readily available chatbots that can be used in the business
  • Chatbots and event-driven programming models allow enterprise development teams to permanently change for the better the way that employees interact with enterprise systems
    • Sample Vendors

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