Gartner Research

Tesco Develops a Global API Platform to Enhance the Customer Experience and Improve Supply Chain Operations

Published: 16 February 2017

ID: G00326577

Analyst(s): Kristin Moyer , Hung LeHong , Mary Mesaglio , Lee Weldon

Summary

Tesco runs its retail business on platforms that support the core business and internal and external customer-facing services. The result is essentially a global platform.

Table Of Contents

Case Study

  • Realigning Operations to Become a Platform Business
  • The Platform Starts to Fund Itself

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