Gartner Research

Four ITScore Best Practices to Accelerate I&O and ITSM Maturity

Published: 17 February 2017

ID: G00302730

Analyst(s): Robert Naegle , Hank Marquis


I&O leaders focused on maturing operations and ITSM should start with four best practices that are proven to have the greatest impact on maturity growth, as measured by ITScore for Infrastructure and Operations.

Table Of Contents
  • Key Challenges



  • Take a Balanced Approach to I&O Maturation
  • Focus on Process to Maximize I&O Maturity
    • Sample Activities to Advance Process Maturity
  • Prioritize Business and Financial Management Attributes
    • Sample Activities to Advance Process Maturity
  • Strive for Best-in-Class Levels of Organizational Performance and Maturity by Emulating the Traits of ITSIO's Top 10%
    • Sample Activities to Advance Process Maturity

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