Gartner Research

How Banking CIOs Can Steer Their Organizations' Digital Design Strategies

Published: 21 February 2017

ID: G00323782

Analyst(s): Stessa Cohen, Brian Prentice

Summary

Digital design is an essential part of improving bank customer experience. Bank CIOs should be instrumental in managing their organizations' moves toward rapidly scaled digital design capability by advising on project ownership, staffing issues, culture change and collaboration dynamics.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Digital Design in Banking and Financial Services Is Growing in Response to Market Demands
  • Integrate Slowly to Protect Digital Design Cultures
  • Help Keep Digital Design Teams Grounded
  • Argue Against Digital Design Teams Having Direct Revenue-Generating Status

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