Gartner Research

How Bank CIOs Can Make Fintechs Work for Them

Published: 24 February 2017

ID: G00303366

Analyst(s): Stessa Cohen , Alistair Newton , David Furlonger


Fintechs offer digital capabilities that can help banks enhance their digital business transformation and address some of their cost optimization challenges. But, bank CIOs must first separate the startup noise from the reality and assess the risks of engaging with or ignoring fintechs.

Table Of Contents
  • Key Challenges


  • Consumers Increasingly Use Fintechs for Banking and Payment Services
  • Fintechs: Threats or Opportunities?


  • Clarify the Fintech Debate by Separating Fintech Noise From Reality
    • Fintechs Defined
    • Recommendations
  • Distinguish Between Fintechs by Determining Whether They Drive IT Cost Optimization or Support Digital Business Transformation
    • Drive IT Cost Optimization
    • Support Digital Business Transformation
    • Recommendations
  • Adapt Traditional Risk and Procurement Metrics to Assess a Fintech's Total Value to Your Organization
    • Recommendations

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