Gartner Research

Avaya's Chapter 11 Debt Restructuring Filing Requires Risk Mitigation for Unified Communications and Contact Center Customers

Published: 27 February 2017

ID: G00324591

Analyst(s): Steve Blood , Frank Marsala , Drew Kraus


Avaya's filing of Chapter 11 bankruptcy on 19 January 2017 creates uncertainty for the company's customers and prospects. Application leaders should adjust their planning accordingly.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Near-term uncertainties resulting from Avaya's bankruptcy filing mean that application leaders renewing service contracts should adopt new strategies to minimize service disruption
  • Avaya's bankruptcy filing means that application leaders evaluating major Avaya upgrades should alter their evaluation processes to protect long-term investments
  • Application leaders who are evaluating major new investments in unified communications or contact center solutions should modify their vendor evaluation process in light of the Avaya's long-term trend of declining revenue

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