Gartner Research

Avaya's Chapter 11 Debt Restructuring Filing Requires Risk Mitigation for Unified Communications and Contact Center Customers

Published: 27 February 2017

ID: G00324591

Analyst(s): Steve Blood, Frank Marsala , Drew Kraus

Summary

Avaya's filing of Chapter 11 bankruptcy on 19 January 2017 creates uncertainty for the company's customers and prospects. Application leaders should adjust their planning accordingly.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Near-term uncertainties resulting from Avaya's bankruptcy filing mean that application leaders renewing service contracts should adopt new strategies to minimize service disruption
  • Avaya's bankruptcy filing means that application leaders evaluating major Avaya upgrades should alter their evaluation processes to protect long-term investments
  • Application leaders who are evaluating major new investments in unified communications or contact center solutions should modify their vendor evaluation process in light of the Avaya's long-term trend of declining revenue

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