Gartner Research

Architecture of Conversational Platforms

Published: 01 March 2017

ID: G00323532

Analyst(s): Anthony Mullen, Magnus Revang, Brian Manusama

Summary

Conversational interfaces will revolutionize how humans relate to machines, and EA and technology innovation leaders must understand this new paradigm to stay ahead. We look at chatbot frameworks and virtual assistants — VCAs, VPAs and VEAs — through the lens of a common conversational architecture.

Table Of Contents

Analysis

  • Architecture
  • Capabilities
    • User Interface
    • Processing
    • Contextual Awareness
    • Handling
    • Integration
    • Response Generation
    • Exception Handling
    • Analytics/Supervision
    • What About End-to-End Machine Learning?
  • Using This Document Effectively

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