Gartner Research

Healthcare Payer CIOs Should Drive IT Support for Community Resource Network Management

Published: 27 February 2017

ID: G00323420

Analyst(s): Jeff Cribbs


Financial pressure and regulatory trends will drive payers to better integrate community-based nonmedical services into their products, processes and technologies. Payer CIOs should respond proactively by initiating the practice of "community resource network management" now.

Table Of Contents


  • Introduction
  • Recommendations
    • Establish CRNM as a Core Component of Your Organization's Transformation to a Health-Value Management Organization by Comparing Internal Population Health Analytics to External Evidence of the Efficacy of Community-Based Services
    • Make Year-End 2017 Your Goal for Creating a CRNM Technology Enablement Strategy, and Then Assign a Business Analyst to Create a Technology Opportunity and Planning Analysis for CRNM
    • Initiate a Discussion About the Need for Strong CRNM Technology Support With a Cross-Functional Team of Population Health Management Experts by Engaging in a Discovery Call With CRNM Vendors

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