Gartner Research

China Summary Translation: 'Advance to a Proactive I&O Organization in Four Steps'

Published: 28 February 2017

ID: G00323072

Analyst(s): Kevin Ji , Philip Dawson


Having begun the integration of the organizational technology silos, most infrastructure and operations (I&O) teams are at Level 2 maturity (committed) in Gartner's ITScore for I&O. I&O leaders seeking to advance their teams to Level 3 (proactive) should follow the four steps described here.

Table Of Contents



Advance to a Proactive I&O Organization in Four Steps

  • Key Challenges
  • Recommendations



  • Step No. 1: Expand Your Organizational Vision Beyond Technology Stewardship
  • Step No. 2: Identify the Limitations of Your I&O Organization's Current Structure, and Focus on Addressing Them With a New Model
  • Step No. 3: Evaluate the Typical Changes Involved in Moving to a Level 3 Organization, and Adapt Them to Your Organizational Model
    • Skills
    • Roles
    • Functions
  • Step No. 4: Align Structural Changes to Your Specific Business Situations and Desired Outcomes

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