Gartner Research

How to Realign ITOM Product Offerings for IoT Use Cases

Published: 03 March 2017

ID: G00326242

Analyst(s): Sanjit Ganguli , Federico De Silva , Alfonso Velosa


ITOM providers have a market opportunity to exploit as the more than 20 billion connected IoT devices by 2020 will require monitoring and management. Technology product management leaders will need to realign offerings based on the vertical market needs of IoT use cases.

Table Of Contents
  • Impacts


  • Introduction

Impacts and Recommendations

  • ITOM product management leaders with mature monitoring offerings can take advantage of new opportunities in the IoT market — resulting from the more than 20 billion connected devices expected by 2020 — by realigning/redesigning their product portfolio
  • IoT project leads have vertical industry business needs and concerns; thus, ITOM product offerings will need to evolve from a horizontal infrastructure monitoring focus toward solution development on a vertical market basis
  • IoT monitoring may be consumed and used by nonhumans, compelling ITOM product management leaders to change their products' analytics and visualization capabilities

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