Gartner Research

Define and Prioritize the User Experience to Succeed With VDI and DaaS

Published: 06 March 2017

ID: G00320195

Analyst(s): Nathan Hill , Michael Silver


When adopting virtual desktop infrastructures or desktop as a service, I&O leaders need to prioritize the user experience. The PC "experience gap" is closing and can be overcome; however, organizations must optimize the user experience to attract and delight their users.

Table Of Contents
  • Key Challenges



  • Make UX a Priority in Solution Design and Product Selection
  • Incorporate Technologies and/or Select Service Options That Optimize the Session-Based Experience

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