Gartner Research

Market Insight: Market Changes Are Driving the Future of Recovery Services

Published: 06 March 2017

ID: G00324868

Analyst(s): Neha Kumar, John Morency


Existing recovery services are rapidly reaching the point of commoditization. As a result, technology product management leaders need to evolve their service offerings to support either IT resilience, IT service assurance or a combination of the two.

Table Of Contents


  • Change — Hybrid Configuration Recovery Dilutes the Meaning of "Recovery in the Cloud"
  • Change — Transition From Recoverable to Resilient IT Operations
  • Challenge — Increasing Competitive Pressures From Hyperscale Cloud Providers

Background and Context

The Impact

  • A New Opportunity — Bimodal IT Service Assurance
  • The Value Lies in Service-Level Guarantees
  • Mode 2 Application Delivery Options


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