Gartner Research

Toolkit: Use ITSIO to Create a Service Improvement Project Plan

Published: 09 March 2017

ID: G00316352

Analyst(s): John McArthur , Ian Head , Kenneth Gonzalez , Robert Naegle , Ed Holub


Infrastructure and operations leaders who have completed the ITScore for I&O assessment can use this simple Toolkit to rapidly produce a plan to improve service to the next maturity level. Leaders are invited to select the appropriate improvement activities from Gartner's suggested list.

Table Of Contents

When to Use

Downloadable Attachments

  • Using the Toolkits
  • ITScore
  • Organizational Change

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