Gartner Research

Successful Field Service Management Buyers Are Putting Application Flexibility and Employee Empowerment First

Published: 09 March 2017

ID: G00325936

Analyst(s): Jim Robinson

Summary

Respondents to Gartner's Magic Quadrant for Field Service Management survey reported achieving success when they knew what to deploy first, as well as why and how to measure the results. Application leaders focused on FSM can use this research as a basis to deducing their own priorities.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Shortlist Vendors With Strong Partner Ecosystems and SaaS Experience
  • Demand Mobile Capabilities That Inform and Empower Technicians — Don't Just Mirror a Paper Work Order Digitally
  • Incorporate Metrics and Measure Results to Demonstrate ROI

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