Gartner Research

Maturity Model for Enterprise Records Management

Published: 10 March 2017

ID: G00319708

Analyst(s): Michael Woodbridge , Joe Mariano


Effective records management is crucial for many enterprises, especially as cloud services enable content to proliferate beyond the firewall. Application leaders, in collaboration with legal and compliance managers, should use our model to establish suitable levels of records management maturity.

Table Of Contents
  • Key Challenges


  • How the Maturity Model Works


  • Level 1: Initial
  • Level 2: Opportunistic
  • Level 3: Organized
  • Level 4: Enterprise
  • Level 5: Agile

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