Gartner Research

Market Trends: Top Five Disruptive Trends for CSPs, Worldwide, 2017-2022

Published: 06 March 2017

ID: G00319530

Analyst(s): King-Yew Foong, Amresh Nandan , Joe Skorupa


This research covers disruptive trends (such as artificial intelligence, automation and platform business model) impacting CSPs and helps their technology business unit leaders respond effectively to changes in the market.

Table Of Contents


Market Trend

  • Key Technologies Will Accelerate Disruptions and Radically Alter the Business Landscape for CSPs
  • Market Structure Trend
    • The Combination of New Technologies and Pace of Innovation From Digitally Adept Companies Will Compel CSPs to Reinvent Themselves
    • Trend 1: The "Triple A" Combination of Analytics, Artificial Intelligence and Automation Will Be Transformative and Disruptive to CSPs
    • Trend 2: Digital Giants Are the Greatest Competitive Threat to CSPs Diversifying Into Adjacent Digital Services
    • Trend 3: Platform Business Model Will Force CSPs to Rethink Their Traditional Business Paradigms and Practices
    • Trend 4: Software-Defined Services Will Unleash Four Waves of Disruption Onto CSPs
    • Trend 5: SDN/NFV Will Have a Twofold Disruption on CSPs' Internal Operations and How They Serve Their Markets

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