Employees can strongly facilitate or actively derail business transformation efforts. One reason is the connection employees feel for the transformation. Chief information officers need to develop a communication methodology that ensures their change efforts build understanding and engagement.
- Proven Practice 1: Share
- Proven Practice 2: Listen
- Proven Practice 3: Adapt
- Repeat the Cycle
- It's Not a "One Size Fits All"
- Not Following a Share-Listen-Adapt Communication Model
- Following a Share-Listen-Adapt Communication Model: First Example
- Following a Share-Listen-Adapt Communication Model: Second Example
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