Gartner Research

Share-Listen-Adapt: Connect Employees to Successful Change Outcomes

Published: 07 March 2017

ID: G00324280

Analyst(s): Elise Olding , Christie Struckman


Employees can strongly facilitate or actively derail business transformation efforts. One reason is the connection employees feel for the transformation. Chief information officers need to develop a communication methodology that ensures their change efforts build understanding and engagement.

Table Of Contents


  • Proven Practice 1: Share
  • Proven Practice 2: Listen
  • Proven Practice 3: Adapt
  • Repeat the Cycle
  • It's Not a "One Size Fits All"

Case Studies

  • Not Following a Share-Listen-Adapt Communication Model
  • Following a Share-Listen-Adapt Communication Model: First Example
  • Following a Share-Listen-Adapt Communication Model: Second Example

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