Gartner Research

Prepare for When AI Turns Skilled Practices Into Utilities

Published: 08 March 2017

ID: G00324921

Analyst(s): Stephen Prentice


Artificial intelligence and machine learning will enable the commoditization of many functions and turn premium services into low-cost utilities. CIOs need to explain to the CEO how AI will affect the business, employees and the organization.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The development of AI will require CIOs to show its effects on the organization and the business
  • CIOs will need to prepare the enterprise for changes in hiring priorities that AI will bring
  • AI will challenge the CIO to restructure IT operations to meet the organization's changing needs

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