Gartner Research

What CSP CIOs Want From Operational Technology and Services Suppliers

Published: 09 March 2017

ID: G00320467

Analyst(s): Amresh Nandan , Mentor Cana


Gartner's CIO Survey indicates that transactional go-to-market strategies of product and services providers aren't adequate for transformation needs. Technology business unit leaders of suppliers must approach CSPs with co-creation and co-innovation for specific business outcomes.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Increased expectations to support higher revenue growth with limited increase in IT budgets is pushing CSPs' CIOs to diversify their partner ecosystem
  • CSP CIOs are seeking multiple ways to address their priority focus areas, which are challenged by skill shortages and lack of ready solutions, affecting established supplier relationships
  • With the need to change culturally and organizationally, CSP CIOs are increasingly adopting agile and DevOps methodologies and further exploring ways to collaborate with partners

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