Gartner's CIO Survey indicates that transactional go-to-market strategies of product and services providers aren't adequate for transformation needs. Technology business unit leaders of suppliers must approach CSPs with co-creation and co-innovation for specific business outcomes.
Impacts and Recommendations
- Increased expectations to support higher revenue growth with limited increase in IT budgets is pushing CSPs' CIOs to diversify their partner ecosystem
- CSP CIOs are seeking multiple ways to address their priority focus areas, which are challenged by skill shortages and lack of ready solutions, affecting established supplier relationships
- With the need to change culturally and organizationally, CSP CIOs are increasingly adopting agile and DevOps methodologies and further exploring ways to collaborate with partners
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