Gartner Research

Toolkit: Checklist for Benchmark Clauses in IT Services Contracts

Published: 11 March 2017

ID: G00325206

Analyst(s): William Maurer, Gilbert van der Heiden, Stephanie Stoudt-Hansen

Summary

In technology service and outsourcing deals, organizations often fail to craft effective benchmark clauses. Sourcing and vendor management leaders focused on bimodal sourcing should leverage best-practice benchmark clauses to ensure best pricing and performance.

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