Gartner Research

How to Achieve Scheduling Optimization in Field Service

Published: 14 March 2017

ID: G00326572

Analyst(s): Jim Robinson

Summary

Field service organizations often deploy field workforce schedule optimization software, only to later revert to manual processes. Application leaders supporting field service can use this research to target areas for optimization, avoid common pitfalls and employ techniques that ensure success.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Set Decision Priorities for Scheduling That Include a List of Rules to Enforce and Weighted Goals to Target
  • Identify the Areas Where Better Scheduling Has the Greatest Positive Impact
  • Work With Analytical Team Members and Dispatchers to Update Goals and Identify Additional Sources of Training Data

Case Study

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