Gartner Research

Bold Steps CIOs Can Take to Extend Expertise, Skills and Performance Without Hiring

Published: 14 March 2017

ID: G00308814

Analyst(s): Diane Morello


As the business appetite for information and technology intensifies, CIOs face a crumbling paradigm: The traditional staffing model, steeped in specialization, will not scale for growth. This research helps CIOs fortify expertise, skills and performance without necessarily hiring.

Table Of Contents
  • Key Challenges



  • Bold Practices
    • Institutionalize Communities of Practice as Social Fabric
    • Elevate IT Competency Models for Digital Business
    • Reward People's Ingenuity in Using Personal Technology to Boost Performance
  • Bolder Practices
    • Uncover Hidden Talent and Expertise Through Competitions
    • Intentionally Design a Bench of Versatilists
    • Invest in Workforce Analytics to Take the Guesswork Out of People Decisions
  • Boldest Practices
    • Assemble SWAT Teams Through Global Expertise Ecosystems
    • Master Organizational Innovation
    • Investigate AI and Machine Learning to Augment or Displace Activities and Roles

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