Gartner Research

Three Ways HCM Technology Providers Can Thrive or Fail in the Digital Business Era

Published: 13 March 2017

ID: G00318809

Analyst(s): John Kostoulas


Evolution of digital business redefines all areas of human capital management toward greater agility, personalization and data-driven decision making. Technology business unit leaders at HCM technology providers must revisit their human, technology and business capabilities to ensure sustainability.

Table Of Contents
  • Impacts


  • Digital Business Revolves Around People — and Disrupts HCM Too
  • HCM Technology Has to Be More Than Process Automation

Impacts and Recommendations

  • Purpose rather than process drives HCM within the digital business, making holistic design and continuous innovation the key criteria for technology provider selection and retention
  • HCM technology buyers are looking for closer alignment between business enablement and employee experience, which requires context-specific orchestration of multiple HCM technologies (applications, analytics, social, IoT and AI)
  • The ever-increasing technological complexity and pace of innovation make ecosystems of tightly integrated, complementary capabilities critical for HCM technology provider readiness and sustainability

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