Gartner Research

Survey Analysis: Process-Centric Technologies Increase Revenue, Not Just Reduce Costs

Published: 15 March 2017

ID: G00324379

Analyst(s): Janelle Hill , Bruce Robertson

Summary

Hard goods enterprises lead services industry enterprises in BPM maturity by using process-centric technologies not only to cut costs and drive efficiencies, but also to drive revenue and other business-positive benefits. CIOs can use such technologies to increase business while optimizing costs.

Table Of Contents

Survey Objective

Data Insights

  • Finding No. 1. Process-Centric Technologies Increase Revenue, Not Just Reduce Costs
  • Finding No. 2. Service Industries Have the Most to Gain From Process-Centric Technologies
  • Finding No. 3. An Integrated View of Process That Cuts Across Organizational Boundaries Delivers Greater Benefits
  • Combine Technologies for Greatest Impact
  • Methodology
  • Definitions

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