Gartner Research

Invest Implications: 'Market Trends: Human-Machine Interactions — Role of Voice Across Devices and Ways to Enhance Customer Experience'

Published: 17 March 2017

ID: G00328255

Analyst(s): Andrew Neff


Voice will play a growing role in interactions across devices in the next two years, enhancing customer experience for large companies (Apple, Amazon, Baidu, Google, IBM and Microsoft), as well as smaller players (IPsoft, Nuance Communications, Nanorep and VoiceBase).

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Company Impact

Investment Implications

What to Watch

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