Gartner Research

Improve Customer Experience for Wearables With Artificial Intelligence

Published: 17 March 2017

ID: G00319928

Analyst(s): Roberta Cozza , Anthony Mullen , Angela McIntyre

Summary

Wearable devices with AI-driven commands will be used as interfaces to virtual personal assistants. Technology product management leaders can use natural-language speech and other AI capabilities to deliver more value and the best customer experiences on headsets and smartwatches.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Users will increasingly choose to interact with VPAs through wireless headsets paired with smartphones, which will impact technology product management leaders' power management design choices
    • Integrating With VPAs
    • Voice Transmission and Processing in the Cloud
  • Wireless headsets, sports watches and other wearable sensors enhance the customer experience with virtual coaches and enable more personalized recommendations via AI, which means technology product management leaders can increase end-user value by integrating them in wearable devices
  • AI will improve the customer experience for wearables and be integral to the design of wearable solutions, which means technology product management leaders' design teams need knowledge of AI capabilities and platforms
    • Smart Content Presentation
    • Improve Device Performance
    • Biometric Authentication

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