Gartner Research

Transform Healthcare Provider Relationships With Provider/Partner Alignment Maturity Model for Payer CIOs

Published: 16 March 2017

ID: G00321045

Analyst(s): Bryan Cole


U.S. healthcare payers must transform their relationships with providers from analog-reliant opposition to digitally enabled collaboration to unlock health value. Payer CIOs should use Gartner's provider/partner alignment maturity model to plan and communicate their progress.

Table Of Contents


  • Payer Industry Business Drivers Push CIOs Toward Provider/Partner Alignment
  • Provider Network Management Supports Broader Functions and Deeper Relationships Under PPA
  • Gartner's Provider/Partner Alignment Maturity Model
  • CIOs Should Use the Maturity Model to Assess Their Current Statuses
    • Aware — Technology-Enabled Analog Processes
    • Reactive — Individual and Linked Digital Processes
    • Proactive — Coordinated Digital Activities
    • Intelligent — Digital Business and Beyond
  • Final Advice

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