Gartner Research

Market Insight: What Retailers Want From Technology and Service Providers in 2017

Published: 16 March 2017

ID: G00325636

Analyst(s): Molly Beams


Retail investment in digital business transformation continues to be a priority, with an overwhelming focus on reinventing the customer experience. Technology product marketing leaders can use this research to align their offerings with retailers' priorities.

Table Of Contents


  • Retail IT Spend Forecast for 2017
  • Status of Digital Transformation

Background and Context

  • Retail Solution Map — The Functional Ecosystem
  • Retail Solutions — Technical Ecosystem Requirements

The Impact

  • 2017 Business Priorities
    • Marketing Solutions
    • Merchandising Solutions
    • Supply Chain Solutions
    • Store Operations Solutions
    • Digital Commerce Solutions
    • Corporate Solutions
  • 2017 Technology Priorities
    • Infrastructure
    • Enterprise Architecture
    • Analytics
  • Definitions


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