Gartner Research

Organizational Change Management Is Critical for SCP Technology-Enabled Transformation

Published: 17 March 2017

ID: G00322077

Analyst(s): Ken Chadwick , Dana Stiffler , Amber Salley


Supply chain planning technology is changing rapidly as supply chains grow more complex and digital. This research helps supply chain leaders successfully implement new planning technology with a strategy that intertwines technical development with change management efforts.

Table Of Contents
  • Key Challenges



  • Determine What Is Driving the Need to Invest in SCP Software Implementation
  • Evaluate Decision-Making Rights, Governance and Roles to Ensure Successful SCP Technology Implementation
  • Strive for an Engagement Model That Enforces "Adoption" vs. "Buy-In"
  • Ensure a Successful Implementation With Post-Go-Live Application Management and Support Activities

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