Gartner Research

How to Evaluate Public Cloud SaaS Providers and Their Solutions by Developing RFP Criteria

Published: 20 March 2017

ID: G00317785

Analyst(s): Mark Diodati , Kyle Davis , Gary Olliffe , Bill Pray , Ramon Krikken


Technical professionals must scrutinize public cloud software-as-a-service solutions to determine whether providers meet their enterprise's core IT requirements. This document identifies such requirements and describes how enterprises can evaluate leading providers and solutions.

Table Of Contents

Problem Statement

  • Guidance Context
  • SaaS Primer: Not as Easy as You Might Think
  • Guidance Applicability
  • Gartner Definitions

The Gartner Approach

The Guidance Framework

  • Prework
  • Technical Evaluation Criteria
    • Identity
    • Integration
    • Management
    • Security
    • Storage
    • Network
  • Business Evaluation Criteria
    • Pricing and Billing
    • Service Levels and SLAs
    • Support and Communication
  • Service-Specific Criteria
    • Features/Functionality
    • Mobile Support
    • User Experience

Risks and Pitfalls

Gartner Recommended Reading

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