Gartner Research

Avoid Five Procurement Worst Practices to Reduce Managed Network Service Expenses

Published: 21 March 2017

ID: G00327157

Analyst(s): Ted Corbett , Lisa Pierce , Bjarne Munch , Neil Rickard


I&O leaders need to avoid some common MNS procurement practices that will reduce service quality and hinder agility, while increasing cost. I&O leaders should collaborate on digital business initiatives that leverage MNS to increase technological agility, while optimizing expenses by as much as 30%.

Table Of Contents
  • Key Challenges



  • Avoid Using Customized MNS, Which Can't Scale, Increases Costs and Reduces Service Quality
    • Recommendations
  • Ensure That the Technical Team Isn't the Only Group Involved in Negotiating MNS Agreements
    • Recommendations
  • Avoid Focusing Primarily on Network Technology Spending (Capex)
    • Recommendations
  • Don't Restrict Your SLA and Metric Requirements to Standard Network Measures
    • Recommendations
  • Avoid Treating Provider Tools and Automation as Low-Priority Items When Evaluating MNS Providers
    • Recommendations

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