Gartner Research

How to Migrate Email to the Cloud

Published: 22 March 2017

ID: G00326502

Analyst(s): Adam Preset , Gavin Tay


Email is the anchor for many migrations to cloud office systems, as reliable email is vital for enterprises to run smoothly. Application leaders migrating to cloud email will encounter fewer surprises and be more likely to manage a successful transition if they follow Gartner's project framework.

Table Of Contents
  • Key Challenges



  • Improve Your Email Migration Project's Chance of Success by Giving It Strong Leadership and Appointing a Project Team That Will Focus on the Client Experience
    • Prioritize
    • Dedicate Resources
    • Build a Rollout and Adoption Program
    • Assess Delegation Relationships
    • Pilot Beyond the IT Organization
  • Involve Business Stakeholders in the Project Early to Ensure That Email Migration Decisions Suit the Needs of the Business
    • Set the Pace and Timing
    • Identify Process Integrations
    • Define the Account Life Cycle
    • Revisit Data Governance
    • Anticipate Problems
  • Study and Document the Differences Between On-Premises and Cloud Email Deployments to Inform the Technology Choices That Will Influence Your Project's Speed, Success and Sustainability
    • Procure Licenses
    • Assess Backup, Archive and Disaster Recovery Needs
    • Select a Deployment Model
    • Pick a Migration Methodology
    • Develop Operational Readiness

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