Gartner Research

Four Steps to Improve Content Services Governance

Published: 27 March 2017

ID: G00317787

Analyst(s): Mike Cox


Successful organizations govern content services through explicit ownership and a focus on people, policy and process. This report provides technical professionals with a proven governance approach to increase discoverability and compliance, while decreasing duplicate functionality and investments.

Table Of Contents

Problem Statement

  • Content Services Governance Explained

The Gartner Approach

The Guidance Framework

  • Prework
    • Decide What Your Organization Profile Is
    • Evaluate Current Strategy and Governance
    • Decide on the Reason for Doing This
    • Set the Scope
    • Communicate the Plan
  • Step 1: Assess Your Content
  • Step 2: Create the Governance Process
    • Assign Roles and Responsibilities
    • Create the Policies
    • Construct the Processes
    • Define Measurements
    • Write the Statement of Governance
  • Step 3: Apply the Governance Framework
    • Foundational Principles
    • Execution
  • Step 4: Review, Refine and Improve
    • Review the Measurements

Risks and Pitfalls

Gartner Recommended Reading

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