Gartner Research

Best-Practice Framework for Realizing Healthcare Provider Value Across the EHR Life Cycle

Published: 27 March 2017

ID: G00313933

Analyst(s): Mike Jones


Globally, healthcare delivery organizations see varied results in realizing the full value from EHR investments. For successful EHR implementation and optimization, CIOs must use a robust method for assigning and measuring benefits across the life cycle and a bimodal change management approach.

Table Of Contents
  • Key Challenges



  • Undertake a Three-Phase Benefit Management Process Across the EHR Life Cycle So That Benefits Can Be Envisioned, Assigned, Tracked and Realized
    • Phase 1 — Plan and Prepare for Benefit and Change Management
    • Phase 2 — Evaluate and Commit to the Benefits (and Changes)
    • Phase 3 — Reap and Review for Sustainable Ongoing Value Creation
  • Adopt a Bimodal Approach to Benefit and Change Management to Win Hearts and Minds and Ensure Ownership and Accountability for Process Changes
  • Transition to a Sustainable Model of Continual Improvement That Establishes the EHR as a Vehicle for Improving HDO Quality and Safety

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.