Gartner Research

Critical Capabilities for Services Procurement Solutions

Published: 23 March 2017

ID: G00307809

Analyst(s): Magnus Bergfors , Deborah Wilson , Desere Edwards


The need for specialized services procurement solutions is increasing as organizations rely more on an external workforce. Application leaders for procurement can use this research for insight into how well different solution vendors support common services procurement use cases.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Beeline
    • Enlighta
    • Field Nation
    • IQNavigator
    • N├ętive VMS
    • PeopleFluent
    • Pixid
    • Pro Unlimited
    • Provade
    • SAP (Fieldglass)
    • SirionLabs
    • Superior Group (Work Nexus VMS)
    • TargetRecruit
    • Upwork
    • Work Market
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Talent Pool Management
    • Rate Cards and Cost Benchmarking
    • Rate Negotiation and CV Comparison
    • Negotiation of Contracts and SOWs
    • Resource Management and Tracking
    • Task Management
    • Time and Expense Reporting
    • Reporting of Deliverables
    • SLA and Commitment Tracking
    • Invoice Validation and Processing
    • Escrow Payments
    • Invoice Aggregation
    • Mobile Apps and Device Capabilities
    • Analytics and Reporting
  • Use Cases
    • Freelancer Management
    • Contingent Workforce Management
    • Statement of Work Procurement
    • Services Governance and MSA Management
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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