Gartner Research

How CSPs Can Exploit Artificial Intelligence

Published: 24 March 2017

ID: G00319223

Analyst(s): Charlotte Patrick, Cathy Tornbohm , Gareth Herschel


Communications service providers have a variety of different problems, interactions and process automation opportunities that could be tackled by artificial intelligence. This research enables the IT data and analytics leader to understand where to focus their efforts.

Table Of Contents


  • Introduction
  • Opportunities Exist in Many Parts of the CSP
  • Identifying Use Cases that Benefit From Artificial Intelligence
    • Understanding the Downsides of AI
    • Understanding the Types of Problems Best Tackled by AI
    • Recommendations
  • CSP Strategic Development Around AI
    • Interaction Focus
    • Complex Computation
    • Deep Learning
    • Process Automation
    • Decisioning
  • Recommendations

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